INVESTING IN FEDERAL WORKFORCE WILL IMPROVE CUSTOMER SERVICE - June 5, 2018
To improve agency customer experience, consider investing in the federal workforce
By Jory Heckman, Federal News Radio
Anahita Reilly, the chief customer officer at the General Services Administration, is about one of approximately six agency chief customer officers (CCOs). GSA only stood the office up in late 2014, but since then, Reilly said the agency’s investment in her department has paid off.