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Federal Managers Association

In the News

  • Tuesday, June 05, 2018
  • INVESTING IN FEDERAL WORKFORCE WILL IMPROVE CUSTOMER SERVICE - June 5, 2018
  • To improve agency customer experience, consider investing in the federal workforce

    By Jory Heckman, Federal News Radio

    Anahita Reilly, the chief customer officer at the General Services Administration, is about one of approximately six agency chief customer officers (CCOs). GSA only stood the office up in late 2014, but since then, Reilly said the agency’s investment in her department has paid off.

    To read more, please click here.

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