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• SENATE INTRODUCES BILL TO IMPROVE CUSTOMER FEEDBACK WITH FEDERAL AGENCIES - May 11, 2017

• Bill Prioritizes Federal Customer Service—And Cuts Some Red Tape

  By Frank Konkel, Nextgov

  Congress could be poised to take on the federal government’s customer service problems.

  Sens. James Lankford, R-Okla., and Claire McCaskill, D-Mo., Wednesday introduced the Federal Agency Customer Experience Act, bipartisan legislation that would simplify the process agencies go through to gather public feedback about their customer service.

  To read more, please click here.

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