Social Security Administration Cancels Telework For Most Staff - November 1, 2019
Jessie Bur, Federal Times
Over 44,000 staff at the Social Security Administration’s Office of Operations discovered Oct. 28 that a six-year telework program at the agency would be coming to a close Nov. 8, giving employees that rely on such a program less than 10 work days to make themselves ready for new in-office requirements.
“In recent years, Operations has faced a number of significant service challenges, including increases in wait times for customers on the 800# and in field offices, processing times for program workloads, and [Program Service Center] backlogs. Our Commissioner Andrew Saul is committed to improving customer service and this is his highest priority for the agency,” SSA Deputy Commissioner for Operations Grace Kim wrote in an email to staff obtained by Federal Times.